Indoor Shop Supervisor - Full Time - Radway Bridge Garden Centre

ROLE DUTIES:

• Problem Solving and Solution Finding.
• Ensuring high standards of merchandising are met at all times in all departments.
• Liasing with the Manager and each department about any issues and jobs that need to be completed.
• Cashing up of tills and recording/reporting any differences.
• Opening and locking up of store each day you are working.
• Being responsible for the till team and resolving any issues in a timely and efficient manner. Reporting any issues where needed to your line manager.
• Ensure all jobs issued by the manager for that day are carried out by the appropriate member of staff in a satisfactory manner.
• Ensure day to day roles are carried out correctly and day to day procedures are followed.
• Dealing with customer queries and steering towards the appropriate member of staff where necessary.
• Answering and dealing with customer telephone enquiries.
• Reporting any issues or problems to your line manager immediately that cannot be resolved by yourself.
• To coach, motivate and develop staff to achieve personal and store objectives through:
• Effectively communicating and ensuring staff adhere to all Company policies and procedures.
• Assist with training and development needs within the centre.
• Assist to ensure all reviews and appraisals are conducted within set timescales.
• Lead the team forward, acting as an inspirational role model, striving for excellence at all times
• Motivate individuals to achieve more and identify talent management.
• Ensure all staff follow company procedures relating to clocking in and out, dress code, staff purchases, staff meals and break times.
• Assist when needed with performance and conduct issues in line with company policies and procedures.
• Be aware of sickness and absence levels and conduct return to work interviews where needed.
• To assist the General Manager in managing staff rotas and holiday.
• To communicate effectively with the General Manager to ensure key information is passed up and down the line.
• Assist when needed to effectively and efficiently plan and manage key events such as Christmas, Bank Holidays & Seasonal centre change.
• Ensure Health and Safety standards are adhered to and maintained at all times.

 

Essential Skills

• Must be reliable
• Good time management.
• experience of working in administrative support role
• experience of working in a customer facing environment.
• Excellent communication skills
• Excellent IT skills
• The ability to work in a busy and challenging role and be flexible and self-motivated
• Display market knowledge and awareness of the garden centre sector and products within.
• Display commitment; motivation and conscientiousness.
• Demanding of others and encourage ownership.
• Confident decision maker, problem solving effectively.
• Shows initiative and challenge current and new practices.
• High level of analytical skill.
• Confront difficult issues professionally and efficiently.
• Negotiate and influence effectively.

Benefits for joining our fast growing, family run, independent Garden Centre

• Pension available.
• Generous Staff Discount in both the Garden Centre & Mulberry Cafe
• Holiday Pay
• Team social Events
• Competitive rates of pay.
• Staff uniform provided.
• Free Parking

 

To apply please fill in the attached application form with a covering letter or email your CV and covering letter to [email protected]